Privacy Policy

The Flow Co. IV+O2 (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive medical services from our practice.

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, email address, and telephone number
• Date of birth and demographic information
• Insurance information
• Payment and billing information
• Medical history and health information
• Treatment preferences and health goals

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information as defined by HIPAA. Please see our separate HIPAA Notice of Privacy Practices for detailed information about how we handle your health information.

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and site navigation

We use the information we collect for the following purposes:

• Medical Treatment: To provide, coordinate, and manage your healthcare services
• Appointment Scheduling: To schedule, confirm, and remind you of appointments
• Billing and Payment: To process payments and handle insurance claims
• Communication: To respond to your inquiries and provide important updates
• Quality Improvement: To improve our services and patient care
• Legal Compliance: To comply with legal and regulatory requirements
• Website Improvement: To enhance our website functionality and user experience

We implement appropriate technical and organizational security measures to protect your personal and health information, including:

• Encrypted data transmission and storage
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and security
• Business associate agreements with third-party vendors

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information
• Healthcare Operations: With other healthcare providers involved in your care
• Business Associates: With vendors who assist in providing services (under HIPAA-compliant agreements)
• Legal Requirements: When required by law, court order, or regulatory authority
• Insurance: With insurance companies for billing and claims processing
• Emergency Situations: When necessary to protect health and safety

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Restriction: Request restrictions on certain uses
• Accounting: Request an accounting of disclosures
• Confidential Communication: Request alternative communication methods
• Complaint: File a complaint if you believe your privacy rights have been violated

For HIPAA-specific rights, please refer to our HIPAA Notice of Privacy Practices.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may limit some website functionality.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.